2025 Award Recipients

Magret Matz, Mossyrock Clinic Multi-Clinic Medical Assistant
Nominated by: Jamie Brazil
Core Values: Own it, embrace it
and Motivate, elevate, appreciate

In my 16-year healthcare career, I have had the opportunity to work with many professionals, but I have never encountered anyone quite like Magret. Her dedication, kindness, and willingness to go above and beyond are truly remarkable.

Magret consistently looks for ways to improve our processes and is always ready to lend a helping hand at a moment's notice. Her ability to stay late or adjust her schedule to ensure our patients and team members are covered is a testament to her commitment and selflessness. Her direct and effective communication for the greater good of the clinic and Arbor Health is invaluable. This place would not be the same without Magret's presence and contributions. She is an exceptional colleague and a true team player. Her unique qualities and unwavering support make a significant positive impact on everyone around her!

Angela McDonald, Patient Access Representative
Nominated by: Heidi Smith
Core Values: Go out of your way to brighten someone's day
Know the way, show the way, ease the way
Find joy along the way

This person is ALWAYS uplifting employees. She comes to work with a smile on her face every day and kind words for all. She is amazing with patients not only in the ER but at the front desk as well. She represents our hospital very well with her compassion for every person that walks through the front doors. She makes this place feel welcoming. She is great at answering everyone's questions, if she doesn't know the answer she will go out of her way to find it.

I can hear the patients interacting with her all the time as she opens up a very friendly environment here at the hospital. She has also made the patient access department fun and crazy at the same time. She can be loud at times, but we all know the more excited she gets about something, the louder she gets! Which is great for people that are hard of hearing.... lol

This person needs to know that the love and support she give all workers at Arbor Health is not unnoticed! She also needs to know how much we appreciate the smile she puts on all our patients' faces before they make it to their appointments.

Sara Riley, Environment of Care Supervisor
Nominated by: Will Sullivan
Core Values: One team, one mission
Know the way, show the way, ease the way
Own it, embrace it

Own it Embrace it—Since taking on the role of EOC/ Security Officer, Sara has excelled in every aspect of the position. Sara has taken ownership of her programs in emergency management, safety, and security in addition to some items that cross over into her realm. She not only owns it and embraces it, but she also has a high level of professionalism and pride in improving the areas that she has been entrusted with. The hospital district is better equipped, prepared, and ready for a diverse range of challenges because of the hard work she does each day. She has made a definite impact to our organization.

Know the way, show the way Ease the way / One Team one Mission—In addition to overseeing emergency situations that could potentially affect the hospital, Sara also diligently tracks security and emergency incidents within the building itself. I know of several instances where staff that do not report to Sara have solicited her knowledge and expertise in navigating challenges that they face. These have ranged from personal conflicts to the proper way of responding to a QMM/ Action Que. Some of these requests have occurred when Sara was off for the day, however she always takes time to teach others, to guide people to resolution, and to help where she can. It does not matter what team you are in; she supports everyone.

Jason Leland, Facility Engineering Technician
Nominated by: Janice Cramer
Core Values: One team, one mission
and Know the way, show the way, ease the way

Jason is always working hard and going out of his way to ensure everyone is getting what they need, which shows one team, one mission. He's always in a good mood when you see him walking to his next work order item. We had a small timeline to get several boxes moved for Medical Records from the Business office in Mossyrock to the hospital to be ready for destruction. He jumped in and made a plan and has been in constant communication with me during the process, which to me is the definition of know the way, show the way, ease the way. I greatly appreciate his hard work and willingness to jump in and help and always with a smile.

Jason gave me the feeling of knowing this project was going to get done and in the small timeframe allowed. I know I was not the only one needing his assistance at this time so the communication was important to me that I knew I could count on him. He is very easy to work with, and I am grateful he is with our organization.

Colleen Littlejohn, Assistant Chief Nursing Officer
Nominated by: Shannon Kelly
Core Value: One team, one mission

Colleen is a true example of what it means to be one team with one mission.

Honestly, Colleen is a breath of fresh air. She brings such a positive energy to everything she does, and it's clear she genuinely cares not just about her work, but about the people around her. She is collaborative and kind, always working with others to make sure patients, staff and the community are supported and cared for. Whether she is helping a teammate, solving a problem, or just checking in with someone who needs a boost.

Colleen goes out of her way to make things better. She is the kind of person who makes you feel like you are part of something bigger and that your role matters.

Angela McDonald, Patient Access Representative
Nominated by: Heidi Smith
Core Values: Go out of your way to brighten someone's day
Know the way, show the way, ease the way
Find joy along the way

This person is ALWAYS uplifting employees. She comes to work with a smile on her face every day and kind words for all. She is amazing with patients not only in the ER but at the front desk as well. She represents our hospital very well with her compassion for every person that walks through the front doors. She makes this place feel welcoming. She is great at answering everyone's questions, if she doesn't know the answer she will go out of her way to find it.

I can hear the patients interacting with her all the time as she opens up a very friendly environment here at the hospital. She has also made the patient access department fun and crazy at the same time. She can be loud at times, but we all know the more excited she gets about something, the louder she gets! Which is great for people that are hard of hearing.... lol

This person needs to know that the love and support she give all workers at Arbor Health is not unnoticed! She also needs to know how much we appreciate the smile she puts on all our patients' faces before they make it to their appointments.

Tonia Roe, Medical Assistant
Nominated by: Saige Brindle
Started at Arbor Health: October 6, 2022
Core Value: Go out of your way to brighten someone's day

Always shows kindness and brings an uplifting attitude whenever I see her.

She brightens everyone's day!

Tiffiny Young, Patient Financial Services Supervisor
Nominated by: Angela Diamond
Started at Arbor Health: February 2, 2017
Core Value: Know the way, show the way, ease the way

Tiffany is always a team player and gives a lot of help in daily information needed.

No matter how busy she is she is always available to help. She is truly a great team player

Sam Smith, Facility Engineering Technician
Nominated by: Amanda Seals
Hired: June 16, 2025
Core Value: One team, one mission

This was Sam's first year in overseeing the Facilities side of the Health Expo. I was inspired by his positive attitude, enthusiasm, and expertise when it comes to organizing all that is needed for the event. From the planning and preparation stage to during and after the event, Sam was always there to help wherever he was needed. After the event Sam attended a meeting to review the positives and what could be improved upon for next year's event. He came with a detailed list from the event. He made sure that the team had key takeaways from the Facilities perspective. He highlighted successes and also offered his suggestions that would help with certain details next year. Also, Sam not only offered to help with the event, which was in the early morning of his normal day off, but he worked until 10 pm the evening prior and had to maneuver tables, chairs, the 5K arch, etc. in inclement weather conditions. Everyone on the Health Expo and 5K team agree that Sam did a wonderful job!

Sam had a positive impact that reflected in his work with not only getting the job done but making it meaningful by detailing the positives and what can be improved upon for next year.

Victoria Lumbert, Lab Specimen Processor
Nominated by: Jernaleen Javier
Hired: October 14, 2008
Core Value: Know the way, show the way, ease the way

Torrie is a very inspiring employee. She is always willing to give a hand when needed. She is great at answering everyone's questions. She always works above and beyond. She KNOWS THE WAY, SHOWS YOU THE WAY and EASES THE WAY. :) she is very caring to our patients, and we knew that because She is one of the phlebotomists that patients are always looking for to draw their blood. She is one of PATIENTS' FAVORITE VAMPIRES.

All the patients she draws leave our phlebotomy room with a smile. She has this positive uplifting personality that is very contagious. She always finds joy along the way. She is a really good asset in our hospital. And all the patients she draws blood can prove it. Patients will not look for her if she's not one of our best.

Janice Cramer, Patient Access & Health Information Manager
Nominated by: Jodi West and April Kling
Hired: September 20, 2012
Core Values: Care like crazy
Find joy along the way

I would like to nominate Janice Cramer. Janice is an exceptional leader who always goes above and beyond to support her team and the organization. We can count on her to help with any and all issues that arise. Janice is hard working, very intelligent and makes sound, thoughtful decisions. She is very compassionate, and her positive attitude is contagious. Janice is one of the most inspiring leaders I have ever known. I have a great deal of respect for her and confidence in her leadership.

Janice is not only an amazing person, but she is also an amazing manager. If we do not understand something or a situation feels uncomfortable no matter what it is, she is always there to help. From crazy situations down to a task we are stuck on, we can always ask her for a helping hand.

She can calm situations and also teach us how to handle a situation or fix something we are unsure about. We can always depend on her for help or to even brighten our day.